Frequently Asked Questions

Yes, all of our courses are nationally recognised and performed by highly experienced and qualified trainers. All tasks are completed in line with State/Territory regulations, first aid codes of practice, first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies and workplace or site procedures.

Our HLTAID009 Provide Cardiopulmonary Resuscitation course will provide you with the skills and knowledge to recognise when someone is unconscious and not breathing normally, and how to increase their chances of survival by calling an ambulance and performing potentially life­–saving CPR (including using a defibrillator until emergency services arrive to take over). The course is $50 per person and the practical session duration is 45 minutes.

Our HLTAID011 Provide First Aid course will allow you to develop the skills, knowledge and most importantly, confidence, to identify a first aid emergency (such as a person suffering a sudden illness or injury) and provide treatment. You will develop the skills to preserve life, prevent the condition from worsening and promote recovery. The course is $90 per person and the practical session duration is 2 hours.

Our HLTAID012 Provide First Aid in An Education and Care Setting course is for educators and support staff working within an education and care setting who are required to respond to a first aid emergency, including asthmatic and anaphylactic emergencies. It is delivered in line with the Australian Resuscitation Council guidelines. The course is $115 per person and the practical session duration is 2 hours.

Our 22556VIC & 22578VIC Asthma & Anaphylaxis course provides nationally recognised training for workers (or nominated workplace first aiders) from any industry sector and addresses the provision of care to adults and/or children in the workplace who are diagnosed as being at risk or displaying signs/symptoms of asthma or anaphylaxis. The course is $75 per person and the practical session duration is 30 minutes.

Our HLTWHS005 Conduct Manual Tasks Safely or Manual Handling course allows you to develop the skills, knowledge and confidence required to recognise potentially hazardous manual tasks and the sources of risks and risk factors. Also how to prepare for and apply controls to complete these tasks using manual handling techniques which support safe work practices. The course is $120 per person and the practical session duration is 2 hours.

The practical part of every course takes place at 160 Drummond Street, Oakleigh. There is plenty of on–site parking, or it’s just a 2–minute walk from Oakleigh train station. Classes run 7 days a week. 

Yes. Prior to undertaking the practical assessment, you will need to complete the majority of the course work online. Your pre-course learning material is emailed to you immediately after registering online.

The minimum age for first aid accreditation is 14 years. The theory and practical aspects of first aid training present few, if any, difficulties, but that depends on the student’s level of education and physical ability. Please don’t hesitate to phone us if you have specific questions about having your child attend first aid training.

Yes, of course! We encourage people of all abilities to get trained in first aid and CPR. However, CPR must be demonstrated for 2 minutes on the floor using an adult manikin.

Regular, comfortable clothing is fine. Closed shoes are ideal.

Yes, we can come out to your workplace to make sure all employers and employees have the opportunity to complete a course. Just contact us via phone, email or through the website to make arrangements.

Payment for individual course bookings is made online before attending.

Certificates are issued within 24 hours of completing the course.

Your certificate will be in digital form, emailed to you as a PDF.

No course certificates expire, as such. They do however have an industry recommended renewal date. Please see recommended renewal dates below: 

  •     HLTAID009 Provide Cardiopulmonary Resuscitation – 12 months
  •     HLTAID011 Provide First Aid – 3 years 
  •     HLTAID012 Provide First Aid in An Education and Care Setting – 3 years
  •     22556VIC & 22578VIC Asthma & Anaphylaxis – 3 years 
  •     HLTWHS005 Conduct Manual Tasks Safely – 3 years

As mentioned above, you can do refresher courses every few years to keep your training up–to–date by booking in via our website.

If you want to withdraw from a course, you must let us know at least 10 days prior to your appointment to get a full refund, as per the terms of our cancellation policy. The same grace period applies for those wishing to change a time or date without a fee.

A Unique Student Identifier (USI) contains all your nationally recognised training records and results. You need a USI to be able to enrol in an accredited training course in Australia, including our courses. Applying for a USI number is pretty straightforward and only takes a few minutes. Step–by–step instructions on how to get your USI number can be downloaded here.

AED stands for Automated External Defibrillator. It is used to help those experiencing sudden cardiac arrest by delivering an electrical shock to help the heart re–establish a proper rhythm. You will learn how to use one in both our CPR and First Aid courses.